Refund and Returns Policy

Refund & Return Policy

At Neri.ng, we want every customer to shop with confidence. We sell female fashion products and selected downloadable digital products. Please read this policy carefully before placing an order.

By purchasing from Neri.ng, you agree to the terms of this Refund and Return Policy.

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Returns

We accept returns for eligible fashion items within 24hours days of delivery.

To qualify for a return:

– The item must be unused, unworn, unwashed, and in its original condition.
– All original tags and packaging must be intact.
– You must provide your order number or proof of purchase.

For hygiene reasons, certain items such as underwear, bodysuits, earrings, and other personal-wear items cannot be returned unless they arrive damaged or incorrect.

Downloadable digital products are non-returnable and non-refundable once they have been successfully delivered or downloaded.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping and delivery charges are generally non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your bank or payment provider, as processing times may vary.
3. If you have completed these steps and still have not received your refund, please contact us for assistance.

Sale Items

Items purchased during promotions, clearance sales, or special discounts may not be eligible for refunds unless they are defective, damaged, or the wrong item was sent.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was delivered.

If you need an exchange, please contact us within 48 hours of receiving your order.

Gifts

If an item was marked as a gift and shipped directly to you, any approved return may be eligible for store credit.

If the gift was purchased by someone else and shipped to them first, any approved refund will be made to the original purchaser.

Delivery

Customers are responsible for return delivery costs unless the item received is incorrect, damaged, or defective.

We recommend using a trackable delivery service when returning items, as we cannot guarantee receipt of returned packages.

Delivery Returns

If a package is returned because the delivery address provided was incorrect, incomplete, or the package was not collected, additional delivery charges may apply before the order is re-shipped.

Please ensure your delivery information is accurate before completing your order.

Need Help?

If you have any questions about refunds, returns, exchanges, or your order, please contact our customer support team through the Contact Us page on Neri.ng or by using the contact details provided on our website. We will be happy to assist you.